Presales support for Microsoft 365 operated by 21Vianet provides assistance on subscription features and benefits, plan comparisons, pricing and licensing, and helps to identify the right solution to meet your business needs.


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You might have visibility to the two newest experiences, depending on if your organization has already been onboarded to the new capabilities. We'll continue adding more customers to the new capabilities in the coming months. Continue on to the following section for written instructions on how to open a support request through the enhanced experience. If you have access to the new enhanced experience, make sure you also review our connectivity guide and allowlist the necessary URLs. This leads you to the new Support AI Assistant support request process. The following section provides instructions for you to follow when you arrive ther

After your CSAM replies and confirms that the necessary changes have been made, navigate back to the enhanced support request creation process and verify that you have access to create support request


The tool will ask you to enter the email address or mobile phone number you're trying to sign in with and check the details you provide. If we detect a problem with your account, we'll tell you what you need to do to solve the problem. If we don't detect any problem, we'll guide you through how you can help yoursel

If your country/region isn't listed, select a neighboring country/region or dial the United States support phone number. For a smoother support experience, we recommend that you open separate support requests for each issue. You must have at least one subscription bought through Microsoft to access Microsoft support.


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To resolve this error, reach out to your CSAM and let them know you received the message. After your CSAM replies and confirms that the necessary changes have repair Outlook not loading profile been made, navigate back to the enhanced support request creation process and verify that you have access to create support requests. If you encounter an error about entitlement when you try to open a support request in the enhanced experience, it's likely that the workspace you're using needs to be configured correctly. Depending on your company network configuration, you may need to add certain URLs to your allowlist to use the new platform. For more information about Support Contacts, see the Support Contact Overvie


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