You can close the wizard at this point as you do not need to complete it for re-authentication to take effect. You should run a test sync after re-authenticating the sync to ensure it is working. Now, we will verify the server settings to fix the Outlook synchronization error. The sync will fail if the groups you selected to load users from no longer exist in Azure AD.

Common Causes of Sync Issues in Outlook

Typically this is because the selected groups have been deleted from Azure AD since the M365 sync was configured on your account. Outlook’s ability to connect to the mail server may be blocked by firewalls or antivirus software. After you’re satisfied, turn off your firewall or antivirus program for a while. If it does, you might need to include Outlook exceptions in the settings of your security program. After viewing, see fixing problems with directory synchronization for Microsoft 365 to correct any identified issues. After performing these steps, Outlook’s all folders will be synced to the server.

Fixing problems with directory synchronization for Microsoft 365

Another which is shown below, is a user opens a new message, or replies to one, and lets it sit for a while. When they go back to the message and press repair PST file without data loss send they get an error that the message has been deleted. Ive repaired the OST and changed cache mode to only cache 1 year.

• Sync failure alerts do not always include a full summary or attachment, you can run a test sync to obtain this data.
• These syncing problems usually happen because of issues like a damaged Outlook profile, poor internet connection, or a corrupted OST file.
• If the connection is poor, consider restarting your modem/router or moving to a more reliable network.
• Outlook’s ability to connect to the mail server may be blocked by firewalls or antivirus software.
• The M365 sync establishes a synced dataset based on your M365 data and the filtering configuration of your sync.
• Both of our authentication methods can fail if the Enterprise Applications entry for the sync in Azure AD is deleted or if it has had its permissions modified.
• We have resources to help you identify potential issues and fix them.

Use the Microsoft Support and Recovery Assistant

Outlook sync issues can be because of corrupted Outlook OST or PST files. Therefore, now we will know the steps to repair the Outlook data file. The most common reason for missing users is that you've run a Test Sync, instead of a Manual Sync. If that doesn't resolve your missing users issue, please follow our guide to troubleshooting missing users below. With directory synchronization, you can continue to manage users and groups on-premises and synchronize additions, deletions, and changes to the cloud.

How to Fix Outlook Sync Issues in Windows?

The Support and Recovery Assistant, a tool provided by Microsoft, can identify and resolve common Outlook problems. Fix Outlook Not Opening After Windows Update It is capable of automatically identifying problems with account setups, sync, and other typical mistakes. To solve your Outlook issues, download the application from the Microsoft website and follow the directions.

Mailing Address

You can view your inactive users on the Users page and delete them as you see fit. Similarly you should review Office 365 sync problems and login fixes the Users Deactivated sheet on the sync summary spreadsheet attachment as you can also delete these users to bring your total down. I have multiple users experiencing sync errors with Outlook and office365.

What should I do if my sync fails because it can't find any users?

After these instructions, ensure the sync settings are correct and check everything is working well. To make sure there are no issues, click Test Account Settings to test the connection. Test other programs or websites to be sure Outlook is the only problem.

Fix Sync Issues and Local Failures in Microsoft Outlook: Problem Resolved!

This tool also helps users fix Outlook syncing issues by repairing OST or PST files and syncing the data smoothly. There are various methods to resolve the Outlook sync issues, including manual and third-party solutions. Firstly, we will discuss a few manual methods to resolve this Outlook error and share the stepwise procedure of each method to successfully fix synchronization issues. Now, let us start with the manual processes to fix Outlook syncing errors.