Troubleshooting Microsoft 365 sync issues usecure Help Centre

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Troubleshoot Office 365 Sync and Login Issues

You can close the wizard at this point as you do not need to complete it for re-authentication to take effect. You should run a test sync after re-authenticating the sync to ensure it is working. It could be due to incorrect login details, administrator password resets, or account lockouts after multiple failed attempts. Whether it’s a Microsoft Office 365 sign-in problem or a password reset issue, here’s how to get back in securely.

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  • The idea is to provide a recycle bin of users who you can delete when you no longer need them.
  • The Users Loaded count will be 0 if all users fail to meet the system's requirements for user records.
  • The M365 sync establishes a synced dataset based on your M365 data and the filtering configuration of your sync.
  • You can run a Manual Sync from the Microsoft 365 Sync page.
  • The Sync Summary email can give further information about this.
  • It could be due to incorrect login details, administrator password resets, or account lockouts after multiple failed attempts.


If your Office 365 is not working properly because it’s outdated, support can handle update problems that prevent essential patches and security fixes from being installed. It seems to be some sort of error with the user not being able to connect and sync with M365 servers. This also started happening out of nowhere about a week Fix Outlook and Office365 Sync Issues ago. A vast community of Microsoft Office365 users that are working together to support the product and others.

I got an error message that my company has exceeded the number of objects that can be synchronized



Our licensing engineers can help triage complex problems and ensure you're on the right support path. The error message in the Summary sheet of the Sync Summary spreadsheet attachment can also highlight the reason for this. Both of our authentication methods can fail if the Enterprise Applications entry for the sync in Azure AD is deleted or guide to Office 365 sign-in errors if it has had its permissions modified. You can stop any accounts from being brought over by adding them to the sync deny list. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.

Troubleshoot Office 365 Sync and Login Issues

What should I do if my sync failed due to authentication issues?



Troubleshoot Office 365 Sync and Login Issues

TrustedTech delivers unbeatable customer service, with experts in licensing and high-level technicians always on-call to answer your tech issues in-depth. To resolve these issues you should run the steps in this article and check whether the groups in your sync's filtering preference contain users in Azure guide to Office 365 sign-in errors AD. The Sync Summary email can give further information about this. The Users Loaded count will be 0 if all users fail to meet the system's requirements for user records.

Tools & Methods To Use to Troubleshoot Office 365 Issues





The most common reason for missing users is that you've run a Test Sync, instead of a Manual Sync. You can run a Manual Sync from the Microsoft 365 Sync page. If that doesn't resolve your missing users issue, please follow our guide to troubleshooting missing users below. Whether you’re struggling with Microsoft 365 sign-in problems, Office 365 not working, or syncing issues, our team is here to help. Don’t let technical problems affect your productivity—contact us for immediate assistance.

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